Shipment
When you place an order, plase choose a shipping method and pay for the order including the shipping fee (except free shipping). We will send the items within the delivery time once your payment is completed.
We will inform you if need to change to other shipping method or delay shipping.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We wiil not refund charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns
We do our best to serve our customers the best that we can.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are intheir original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Warranty
We offer the1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced,the buyer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Feedback
Your satisfaction and positive feedback is very important to us. Please leave feedback and 5 stars if you are satisfied wiht our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
